Tourism & Hospitality: trend and future agenda
- Introduction to Tourism Trends: Discussion on the growth and opportunities in the tourism and hospitality industry.
- Global Growth: Tourism has been steadily growing for over six decades, with 1.5 billion international arrivals in 2019, representing a 3.8% year-on-year increase.
- Technological Innovations:
- Blockchain: Potential to disrupt destination management and enhance visitor interactions.
- Smart Destinations: Use of technology to improve the quality of experiences and promote cultural authenticity.
- Tourism Marketing: Importance of technology in marketing, including automation and improved customer engagement.
- Technology in Services:
- Reservations: Mobile applications for easy access to necessary contact information for travel services.
- Information Access: Use of augmented reality (AR) and online platforms for travel information and bookings.
- Accommodation: Shift towards online booking and virtual tours post-COVID-19.
- Communication and Experience: Use of robots and technology to enhance guest experiences in hotels and tours.
- Emerging Technologies:
- Voice Recognition and Control: Increasing use in hospitality.
- Contactless Payments: Simplifying transactions in public transport and hospitality.
- Chatbots and Virtual Reality: Enhancing customer service and immersive experiences.
- Future of Tourism: Anticipation of significant changes in tourism practices, including the rise of metaverse tourism.
- Sustainable Tourism: Emphasis on sustainable growth, resource management, and the impact of technology on tourism.
- Conclusion: Acknowledgment of the conference organizers and invitation for further contact.